ju9's Privacy Policy
Your personal information is completely safe with us — here we clearly explain how we collect, store, and protect your data.
Last Updated: January 1, 2026 | This privacy policy applies to all services on the https://ju9.cam website.
Introduction and Purpose
ju9 is a trusted online gaming and betting platform in Bangladesh. We believe that protecting your personal information is one of our highest responsibilities. This privacy policy ("Policy") describes how ju9 collects your personal information, how it is used, with whom it is shared, and how it is kept secure.
By using ju9's services, you are considered to have accepted the terms set out in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy may change from time to time, and we will provide appropriate notice of any changes.
This privacy policy should be read together with ju9's Terms and Conditions. Both documents together form the legal basis of our relationship with our users.
Section 1 — What Information Is Collected
ju9 may collect the following types of information in order to create your account, provide services, and ensure security.
Identity Information
At the time of account registration, we collect your full name, date of birth, national ID or passport number, current address, email address, and mobile number. This information is essential for verifying your identity and managing your account. Date of birth is particularly important for age verification, as our platform is only for those aged 21 and above.
Financial Information
To process transactions, we collect your payment method details — such as bKash, Nagad, Rocket, and Upay account numbers. We never collect your bank PIN or payment password. All financial transactions are protected by SSL encryption.
Technical and Device Information
When you use our platform, we automatically collect the following technical information:
- IP address and geographic location (country and division level)
- Device type, operating system, and browser information
- Cookie and session data
- Page visit logs and click tracking data
- Connection time and duration
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we record betting history, win and loss records, session length, preferred game categories, and deposit and withdrawal history. This information is an integral part of the responsible gaming process.
Section 2 — How Information Is Used
ju9 uses your information only for legitimate and necessary purposes. We will not use your information for any purpose not stated in this policy without your consent.
Service Delivery and Account Management
We use your information to create and manage your account, process transactions, send service-related notifications, and provide customer support. This is part of our core service operations and does not require separate consent.
Identity Verification and Fraud Prevention
We verify your identity to ensure platform security and prevent money laundering. This process ("KYC" — Know Your Customer) helps us maintain a safe gaming environment and is essential for the protection of every user.
Responsible Gaming Monitoring
We monitor your gaming activity to identify signs of problematic gaming and intervene when necessary. More detailed information is available in our Responsible Gaming section.
Service Improvement and Personalization
We analyze your preferences and behavior to improve our services and present more relevant games and offers to you. This is never done for the purpose of selling to third parties.
Section 3 — Data Sharing Policy
ju9 never sells your personal information to third parties. Information may be shared only in the limited circumstances listed below and only to the extent necessary.
Payment Partners
To complete transactions, we share necessary financial information with payment service providers such as bKash, Nagad, Rocket, and Upay. These partners have their own privacy policies and are obligated to keep your information properly protected.
Legal Obligations
If a competent court or law enforcement authority lawfully requests your information, we may provide it due to legal obligations. In such cases, we will provide only the minimum necessary information and will attempt to notify you in advance where possible.
Technical Service Providers
We use third-party services for certain technical functions — such as server hosting, data analytics, and customer support software. These service providers are bound by strict confidentiality agreements and may use your information only for the specified purposes.
Section 4 — Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device that help improve your browsing experience. ju9 uses the following types of cookies:
- Essential Cookies: For login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your language and preferences.
- Analytics Cookies: To measure site performance — you may decline these.
Cookie Management
Cookies can be managed from your browser settings. Please note that disabling essential cookies may cause some features of our platform to not work properly. If you have questions about managing cookies, please contact our support team.
Section 5 — Data Security Measures
ju9 follows industry-standard technology and processes to protect your information. The key elements of our security framework are described below.
🔒 SSL Encryption
All of our data transmissions are protected by 256-bit SSL (Secure Socket Layer) encryption. This means all information exchanged between you and our servers is completely secure and encrypted.
🛡️ Access Control
Access to your information is restricted to authorized personnel only and solely on a need-to-know basis. All access is logged and regularly audited.
🔐 Password Protection
Your password is never stored directly — it is kept only in encrypted hash form. This means no ju9 employee can view your password.
⚡ Regular Security Testing
We regularly conduct security assessments and vulnerability testing. If any potential threat is identified, prompt action is taken.
Section 6 — Data Retention Period
ju9 retains your personal information for as long as your account remains active. Even after an account is closed, certain information may be retained for a specified period for the following reasons:
- To meet legal and regulatory requirements (typically 5-7 years)
- For dispute resolution or to defend against claims
- To comply with anti-money laundering (AML) regulations
- To maintain fraud prevention databases
After the specified period, information is securely and permanently deleted.
Section 7 — Your Rights
As a user of ju9, you retain the following rights regarding your personal information.
Right to Access and Correct Information
You may request at any time to find out what information we hold about you. If any information is incorrect or incomplete, you may request that it be corrected. In most cases, information can be updated by logging into your account and visiting the profile section.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, information that is required to be retained for legal or regulatory reasons may not be able to be deleted immediately upon request.
Right to Object to Processing
You may object to the use of your information for certain purposes — particularly for direct marketing or profiling. Send such requests to [email protected].
How to Exercise Your Rights
To exercise any of the above rights, contact our customer support team. After verifying your identity, we will process your request within a reasonable time.
Section 8 — Protection of Minors
ju9 strictly does not provide services to anyone under the age of 21 ("minors"). We do not knowingly collect any personal information from minors. Age verification is in place during the registration process, and ID verification is carried out in suspicious cases.
If we learn that a minor has provided us with information, that information will be deleted immediately and the account will be closed. If a parent or guardian believes their child is using our platform, please contact us.
Section 9 — Policy Changes
ju9 may update this privacy policy from time to time. For any significant changes, we will notify you by email or via a notification when you log in to the platform. The date of the change will be noted in the "Last Updated" section at the top of the page.
Continuing to use the platform after a change means you have accepted the updated policy. We recommend reviewing this page regularly.
Section 10 — Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy or the protection of your information, please contact us. Our privacy team will review your matter and respond as soon as possible.
- Email: [email protected]
- Live Chat: 24/7 support available in Bengali
An initial response to your request is typically provided within 72 hours. Urgent security matters can be resolved more quickly through live chat.
Your Security Is Our Priority
Your information is always safe at ju9. Play safely and enjoy responsibly.
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