ju9 Terms and Conditions

ju9 is an online gaming and betting platform operated for users in Bangladesh. The following terms used in these Terms carry specific meanings:

• "Platform" refers to the ju9 website, mobile version, and all associated services.
• "User" or "You" refers to any person registered on the platform.
• "Account" refers to your personal registered profile on ju9.
• "Services" refers to all gaming, betting, and related activities provided by ju9.
• "Bonus Funds" refers to amounts credited to your account as part of a promotional offer.
• "Bet" or "Wager" refers to the amount of money placed in any game.

These Terms apply in both English and Bengali. In the event of a dispute, the Bengali version will take precedence. ju9 reserves the right to amend these Terms at any time.

2.1 Age and Eligibility Requirements

To use the services of ju9, you must meet the following conditions:

• You must be at least 21 years of age (for users aged 21 and above only — 21+).
• You must reside in an area where online gaming is not prohibited under applicable law.
• You may only hold one account in your name.
• You are registering for yourself — not on behalf of anyone else.

2.2 Registration Process

To open an account on ju9, you must provide accurate and truthful information. If the information provided at the time of registration is found to be false or misleading, ju9 reserves the right to close the account at any time. As part of the identity verification (KYC) process, you may be asked to provide a national ID card, passport, or other government-issued documents.

2.3 Multiple Accounts Prohibited

Only one account per user is permitted. If a single person is found to hold multiple accounts, all such accounts will be closed and all balances across those accounts may be forfeited.

It is your sole responsibility to keep your account password and login details completely confidential. You are personally responsible for all activities carried out through your account.

• Never share your login details with any third party.
• If you suspect unauthorized access, notify our support team immediately.
• Avoid logging in from public Wi-Fi or shared devices.
• Change your password at regular intervals.

4.1 Deposits

The minimum deposit amount on ju9 is ৳100 per method. Deposits are generally processed instantly. The following payment methods are accepted:

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours. You must use the same payment method for withdrawals that you used for your deposit.

4.3 Verification Requirements

ju9 may require identity verification before processing a withdrawal. ju9 reserves the right to hold a withdrawal until verification is complete. Any withdrawal request may be held for investigation if fraud is suspected.

5.1 Welcome Bonus

A 120% bonus is available on your first deposit at ju9, up to a maximum of ৳20,000. The following conditions apply to claim this bonus:

• To claim the bonus, you must use the designated promotional code (if applicable) at the time of deposit.
• Before withdrawing bonus funds, the total amount (deposit + bonus) must be wagered 20 times (20x).
• The welcome bonus is available to each user once only.
• The timeframe for meeting wagering requirements begins from the date the bonus is issued.

5.2 VIP and Cashback Program

ju9 has three VIP tiers. You can move up to a higher tier through regular play:

• Bronze — weekly cashback up to 0.4%.
• Silver — weekly cashback up to 0.8%.
• Gold — weekly cashback up to 1.2%.

5.3 General Bonus Terms

The following general terms apply to all promotional offers:

• Bonus funds cannot be transferred to another account.
• ju9 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If abuse of any promotional terms is detected, the bonus will be cancelled and any associated winnings will be forfeited.
• Wagering contribution rates may vary across different games — see the relevant promotional page for details.

ju9 is firmly committed to fair play. All games available on our platform are supplied by verified and accredited game providers. Random Number Generator (RNG) technology is used to determine game outcomes, ensuring they are impartial and verifiable.

6.1 General Gaming Rules

• Each game has its own rules — please read them before starting a game.
• If a game is cancelled due to a technical error, the relevant bet will be refunded.
• If a game cannot be completed due to a lost internet connection, the outcome will be determined according to the server logs.
• In live casino games, the dealer's decision is considered final.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game and betting market. These limits are displayed in the game interface. ju9 reserves the right to change these limits at any time under special circumstances.

The following activities are strictly prohibited on the ju9 platform:

• Participating in fraud, deception, or any illegal activity.
• Money laundering or attempting to legitimize funds from illegal sources.
• Using bots, automated software, or any technology that provides an unfair advantage.
• Bonus abuse — collecting bonuses through multiple accounts or false identities.
• Attempting to interfere with or hack the platform's security systems.
• Attempting to access another user's account without permission.
• Misconduct or harassment of other users.

ju9 believes in responsible gaming. We want our users to enjoy gaming as a source of entertainment, not as a means of earning money.

• Our platform offers self-exclusion and the ability to set playing limits.
• If you notice signs of gambling addiction, please contact our support team.
• We work in cooperation with responsible gaming organizations.

For more information about responsible gaming, visit our Responsible Gaming page.

All content on the ju9 platform — including logos, trademarks, graphic designs, software code, text, images, and other materials — is reserved as the intellectual property of ju9.

• Copying, distributing, or using any ju9 content for commercial purposes without written permission is prohibited.
• Content from third-party game providers (such as PG Soft, Pragmatic Play, JILI, and Spribe) is also protected by their respective intellectual property rights.
• Taking screenshots of the platform for personal, non-commercial purposes is permitted — but distribution is prohibited.

To the maximum extent permitted by applicable law, ju9 will not be held liable for the following:

• Loss caused by technical errors, server downtime, or internet connectivity issues.
• Failure of third-party service providers (payment gateways, game providers).
• Loss resulting from user negligence or sharing account details with another person.
• Service disruptions due to natural disasters, cyberattacks, or other unforeseen circumstances.
• Withdrawal or restriction of services due to legal changes.

ju9 always strives to operate a safe and reliable platform and uses SSL encryption technology to keep user information secure.

11.1 Closure by the User

You may request to close your account at any time through our support team. You will be given the opportunity to withdraw any available balance before the account is closed, though terms relating to bonus funds will continue to apply.

11.2 Closure by ju9

ju9 may close or suspend an account without notice in the following circumstances:

• If any provision of these Terms and Conditions is violated.
• If fraud or money laundering is suspected.
• If a legal directive or order from a regulatory authority is received.
• If the user is found to be ineligible (e.g., under 18 years of age).

For any dispute or complaint, please contact our customer service team first. All complaints will receive an initial response within 72 hours.

• Complaints can be submitted via email or through live chat.
• When submitting a complaint, please include your account ID, the date of the incident, and a detailed description.
• For disputes regarding game results, server logs will be treated as the final evidence.
• ju9's decision shall be considered final in the resolution of all disputes.

ju9 reserves the right to modify these terms and conditions at any time. Users will be notified in advance via email or through the platform in the case of significant changes.

• Continued use of the platform after updated terms and conditions are published will be considered acceptance of the new terms.
• If you do not agree with the new terms and conditions, you will be given the option to close your account.
• The date of the most recent update will always be displayed at the top of this page.

If you have any questions or feedback regarding these terms and conditions, please contact us through the following:

• Email: [email protected]
• Live Chat: Bengali support available 24/7.

Our support team is at your service seven days a week, twenty-four hours a day.